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Refund and Return Policy

We accept returns within 30 days from the date of delivery. This policy applies to all purchases made through our online store and is subject to South African consumer protection laws, including the Electronic Communications and Transactions (ECT) Act (Act 25 of 2002).

At Benedictions, we want you to be completely satisfied with your purchase. We provide detailed product descriptions to help you choose wisely, and we are here to assist if anything is not quite right.

Return Eligibility (General Conditions)

To qualify for a return, items must be:

  • Unused, unworn, and in original condition
  • Returned in original packaging (where applicable)
  • With all tags, accessories, and components intact
  • Returned within the required timeframe

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrectly supplied.

Within 7 Days (Cooling-Off Period)

Under the ECT Act, you may cancel eligible online purchases within 7 days of receipt. Delivery fees are not refunded and a collection fee will apply.

8–30 Days

Returns requested between 8 and 30 days after delivery may be accepted, subject to inspection, collection fee and a 10% handling fee.

Custom or Personalised Items

Custom-made, personalised, or made-to-order items are final sale and non-returnable unless defective or incorrect.

Damaged, Faulty, or Incorrect Items

Notify us within 48 hours of delivery with clear photographs sent to info@benedictions.co.za.

If approved, we will offer a replacement, repair, store credit, or refund.

Refund Processing

Once we receive and approve the returned item, we process the refund to your original payment method within 2 business days.

Card refunds may take 5–10 business days to appear, depending on your bank.

Important Notes

  • Delivery fees are non-refundable
  • Return courier costs are borne by the customer (unless faulty/incorrect item)
  • We reserve the right to inspect all returns
  • Items not meeting the conditions may be refused
  • Out-of-stock items: While we strive to keep our inventory updated at all times, there may be occasions where an item you’ve purchased is no longer available. In such cases, we will contact you to advise on restock timelines, suggest suitable alternatives, or arrange a full refund.

Shipping Policy

We currently ship within South Africa only (international shipping is not available).

  • Order Processing: Up to 2 business days (Monday–Friday, excluding public holidays)
  • Delivery Time: Typically 2–5 business days after dispatch (may be longer for remote areas)
  • Shipping Rates: The greater of R200 flat fee or 10% of order value
  • Tracking is provided where available

We appreciate your understanding if occasional delays occur due to courier issues, high volumes, or unforeseen circumstances.